Custom Software Development
Web applications, internal platforms, CRM and ERP systems built to your process instead of forcing your process into a product.
IT Services · Kochi (Cochin)
IT Company in Kochi
Software, cloud and automation delivered by one accountable team, with an office you can walk into.
Most businesses do not need another vendor. They need one team that understands how the website, the CRM, the ad accounts, the internal tools and the data all connect, and is accountable when something between them breaks.
Infynix Solutions is an IT company in Kochi covering that whole surface: custom software, cloud infrastructure, AI and automation, and the marketing technology layer that sits on top. One team, one roadmap, one point of accountability.
We serve businesses across Ernakulam and Kerala, with delivery teams supporting clients in the UAE and the UK from the same Kochi base.
How we work
- 01
Discover
A paid discovery phase producing a scoped roadmap you own outright.
- 02
Architect
Data model, integrations and infrastructure agreed before code.
- 03
Build
Fortnightly demos, working software, no black box.
- 04
Hand over
Your repositories, your infrastructure, documented.
IT Services We Deliver from Kochi
Cloud Infrastructure & Migration
AWS and Azure architecture, migration off ageing on-premise servers, and cost optimisation once you are there.
AI & Business Automation
Document processing, intelligent assistants and workflow automation applied where they remove real manual hours.
Systems Integration
Making accounting, inventory, CRM, e-commerce and logistics systems exchange data reliably instead of by export and re-upload.
Data & Analytics Platforms
Consolidated reporting so leadership works from one set of numbers rather than four conflicting dashboards.
Technology Consulting
Architecture review, build-versus-buy decisions, vendor assessment and a technology roadmap tied to business outcomes.
What we run for Kochi businesses
Business systems
ERP, CRM, billing, inventory and HR systems implemented, integrated and supported, with GST and e-invoicing handled.
Custom software
Web and mobile applications built for the way your business actually works.
Integration
Tally, payment gateways, WhatsApp, couriers, marketplaces and government portals connected so data is entered once.
Cloud and hosting
AWS, Azure and Google Cloud in Indian regions, with backups, monitoring and cost control.
Websites and e-commerce
Sites and stores built to rank, load fast and convert, with UPI and COD handled.
Data and reporting
Dashboards that pull from every system so the owner sees one set of numbers.
AI and automation
Document extraction, forecasting and assistants where they remove real work.
Managed support
SLA-backed support for the systems we build and the ones we take over.
Typical engagements and timelines
| Engagement | Timeline |
|---|---|
| Systems audit and roadmap | 2 to 3 weeks |
| ERP or CRM implementation | 6 to 20 weeks |
| Custom application | 8 to 16 weeks |
| Integration project | 3 to 8 weeks |
| Website or e-commerce | 3 to 14 weeks |
| Managed support | Monthly |
Who we work with in Kochi
Trading and distribution
Inventory, billing and GST in one system with Tally fed automatically, for businesses from Broadway to Kalamassery.
Hospitals and clinics
Patient, billing and reporting systems across branches with health data handled carefully.
Manufacturing
Production, inventory and quality systems for units in Kalamassery, Aroor and the industrial belt.
Education
Admissions, student records, fees and parent communication for schools and colleges.
Real estate and construction
Project, sales, K-RERA reporting and site management systems.
Growing companies
Businesses that have outgrown Tally-and-spreadsheets and need one system before the next stage.
How we engage
Audit and roadmap
A paid review of your current systems with a written plan of what to replace, integrate and leave alone.
Fixed-scope project
A defined system delivered at a fixed price after discovery.
Dedicated team
A named team working through your roadmap month to month.
Managed support
SLA-backed support and improvement for everything we run.
What an IT company should actually do for a Kochi business
Most Kochi businesses do not need more software. They need the software they have to talk to each other, the spreadsheets that hold the business together to become a system, and someone accountable when something breaks at nine on a Saturday. The category "IT company" covers everything from selling laptops to building banking platforms, so it is worth being precise about what we do.
We build and integrate business systems, build custom software when nothing off the shelf fits, connect the tools a business already runs, host and support it all, and report on it in one place. We do not sell hardware, we do not resell licences we cannot support, and we do not take on work we cannot do well.
Systems, not boxes
Software, integration, hosting and support. No hardware resale.
One accountable partner
A single team responsible for the systems the business runs on.
Honest scoping
We say what to replace, what to integrate and what to leave alone.
Local presence
An office in Edappally and engineers who come to your premises.
GST, e-invoicing and the compliance layer
Every system that touches money in India sits inside GST: invoice formats, HSN and SAC codes, place of supply logic, and returns that need data organised by rate and counterparty. Businesses above ₹5 crore turnover generate e-invoices through the Invoice Registration Portal, and goods movement above the threshold needs e-way bills. TDS, PF and ESI add their own requirements for payroll.
We design for all of it from the first sprint and integrate with Tally so the accountant gets return-ready data without exports. Where the business is approaching a threshold, the system is built ready for it so the change is a setting rather than a project.
GST-compliant documents
Invoices, credit notes and bills of supply with the required fields.
E-invoice and e-way bill
IRN generation and e-way bill data through a GSP integration.
Tally integration
Return-ready data pushed to Tally Prime or Zoho Books automatically.
Payroll compliance
TDS, PF and ESI handled where the system covers HR.
Getting off Tally-and-spreadsheets without a crisis
The typical Kochi business we meet runs Tally for accounts, a spreadsheet for stock, another for customers, WhatsApp for orders and a person who reconciles it all. It works until that person is on leave. The move to one system has to happen without stopping the business, without losing history and without forcing the accountant off Tally.
We plan migration as its own workstream with rehearsals and reconciliation, retire the spreadsheets one at a time, keep Tally as the ledger, and train each role on the floor. The first month live is supported daily.
Rehearsed migration
Trial migrations and reconciliation before cutover.
Staged retirement
Spreadsheets and old tools retired one at a time.
Tally stays
The ledger remains in the tool the accountant trusts.
Role-based training
Training on the floor in Malayalam and English, with daily support in month one.
Cloud, hosting and cost control
Hosting is where Kochi businesses either overspend on infrastructure they do not need or underspend on backups they will need. We deploy to AWS, Azure or Google Cloud in Indian regions, size the infrastructure to the actual load, define it as code, back it up and test the restores, and monitor it so a person is paged before a customer notices.
Cost is reviewed monthly. A system that was sized for launch is resized for reality, and the bill is part of the reporting.
Indian regions
AWS Mumbai and Hyderabad, Azure Central India, Google Cloud Mumbai.
Right-sized
Infrastructure matched to real load and reviewed monthly.
Tested backups
Automated backups with restores actually tested.
Monitoring
Alerts that reach a person before a customer does.
Data protection and the DPDP Act
The Digital Personal Data Protection Act 2023 applies to any business processing personal data in India, with obligations on consent, purpose, data principal rights and breach notification. For most Kochi businesses that means customer, patient, student and employee data held in systems that were never designed with consent or deletion in mind.
We design new systems to the Act and assess existing ones against it, adding consent capture, access and erasure workflows and retention rules where they are missing, and hosting in Indian regions.
Consent and purpose
Captured and limited in the product itself.
Rights workflows
Access, correction and erasure handled from the system.
Retention
Data kept as long as needed and no longer.
Assessment of existing systems
A gap review of what you already run.
Support that answers
Support is where most IT relationships fail: a ticket that sits, a vendor who has moved on, a system nobody else understands. Our managed support runs on a service level agreement with named response and resolution times, monitoring, backups, a monthly allowance for improvements and documentation good enough that another team could take over.
We take over systems built by other vendors after an assessment, and we are honest about what we find.
Named SLAs
Response and resolution times in writing.
Monthly improvements
An allowance for the small changes that keep a system fit.
Documentation
Good enough for another team to run it.
Takeovers
Inherited systems assessed before we commit.
A systems audit: what it covers and what you get
Most engagements start with a paid two to three week audit. We map every system the business runs on, including the spreadsheets and the WhatsApp groups, interview the people who use them, trace how an order, an invoice and a customer move through the business, and find where information is re-entered, lost or reconciled by hand. We review hosting, backups, security and the compliance gaps against GST and the DPDP Act.
The output is a written roadmap: what to replace, what to integrate, what to leave alone, in what order, at what cost. It is yours whether or not we do the work. Many businesses find that the first three items on the list pay for the audit several times over.
System map
Every tool, spreadsheet and manual step, documented.
Process tracing
How orders, invoices and customers actually move through the business.
Risk review
Hosting, backups, security and compliance gaps.
Costed roadmap
What to do, in what order, at what cost, yours to keep.
Websites and e-commerce as part of the system
For most Kochi businesses the website is an island: built by someone who has moved on, disconnected from the CRM, the inventory and the billing. An enquiry on the site is retyped into a spreadsheet. An order online is retyped into Tally. We build and rebuild websites and stores as part of the business system, so an enquiry lands in the CRM with its source, an order updates stock and produces a GST invoice, and the marketing team can see what the site actually produced.
The sites themselves are built to rank and to load fast on Indian mobile, with UPI and cash on delivery for stores, and they are supported under the same agreement as everything else.
Connected enquiries
Site and WhatsApp enquiries land in the CRM with source attached.
Connected orders
Online orders update inventory and produce GST invoices.
Built to rank
Prerendered, fast and structured for search.
One support agreement
Website, systems and hosting under one SLA.
AI and automation where it removes real work
AI earns its place in a Kochi business when it removes manual work or improves a decision, not because a vendor needed the word in a proposal. The practical wins are usually the boring ones: reading supplier invoices and purchase orders into the system, forecasting stock for Onam and the monsoon, drafting replies to routine enquiries in Malayalam and English, and flagging the exceptions in a process so a person only looks at what needs a person.
We build these on top of the operational system, on your data, with a human reviewing output until accuracy justifies removing them. Where a language model is involved, the model and the hosting are chosen with data protection in mind.
Document extraction
Invoices and forms read into structured records with review queues.
Forecasting
Stock, cash and staffing forecasts from your history and the Kerala calendar.
Enquiry assistants
Routine questions answered from your documents in both languages.
Exception handling
Approvals and hand-offs automated, exceptions routed to people.
How an engagement runs
The audit comes first and produces the roadmap. The first project is usually the one that removes the most manual work for the least disruption, delivered in two-week sprints with a demo at the end of each so progress is something you can click. Migration is rehearsed, go-live is planned with a rollback, and our engineers are at your premises for the first days live.
After that, managed support covers everything we run, and the roadmap is reviewed quarterly against what the business needs next. The relationship is meant to last years, which is why the documentation is written for someone who is not us.
Audit and roadmap
Two to three weeks, written plan, yours to keep.
First project
The highest-return, lowest-disruption item, in sprints.
Go-live
Rehearsed, with rollback and engineers on site.
Managed support
SLA-backed, reviewed quarterly against the roadmap.
Security basics most Kochi businesses are missing
The security failures we see in Kochi businesses are rarely sophisticated. Shared passwords on a sticky note, a Tally backup on a single laptop, an admin account belonging to an employee who left two years ago, a website on an unpatched WordPress install, and no idea who has access to the customer list. None of these need an expensive security programme. They need someone accountable for the basics.
Our managed support covers those basics: access reviews, password management, tested backups, patching, monitoring and an incident plan, with the gaps found in the audit closed in order of risk.
Access reviews
Who has access to what, reviewed and cleaned up quarterly.
Tested backups
Backups that have actually been restored, off the laptop.
Patching
Websites, servers and software kept current.
Incident plan
What happens, and who does it, when something goes wrong.
Kochi as a Delivery Base
Kochi’s IT ecosystem, Infopark, SmartCity and the engineering talent around them, makes it a serious delivery centre rather than a low-cost outpost. We hire from that pool and keep teams stable, which is what actually determines whether a long engagement succeeds.
For local clients the advantage is straightforward accountability: a Kerala company, a Kerala contract, and an office in Edappally where you can sit down with the people doing the work.
Frequently Asked Questions
What size of business do you work with?
From funded startups through to established Kerala businesses with a few hundred staff, plus international clients in the UAE and UK. We are not the right fit for very large enterprise procurement processes, and we will say so early rather than waste your time.
Do you offer IT support and managed services?
We provide application support, cloud infrastructure management and monitoring for systems we build or take over. We do not do desktop or helpdesk support. That is a different discipline and there are Kochi firms who do it better than we would.
How do engagements typically start?
With a paid discovery phase, usually two to four weeks, producing a technical assessment, a scoped roadmap and a fixed estimate for phase one. You own that output regardless of whether you continue with us.
Can you work with our existing IT team?
Yes, and it often works well. We can supplement an in-house team with specific expertise, take ownership of a discrete system, or lead architecture while your team handles delivery. We define the boundary in writing at the start.
Do you sign NDAs and offer IP protection?
Yes. NDAs are signed before any detailed discussion. Contracts assign all intellectual property in the work to you on payment, and we can accommodate security requirements including restricted access and dedicated environments.
What does an IT company in Kochi actually do for a small business?
For most, it means replacing Tally-and-spreadsheets with one system for billing, stock and customers, connecting it to Tally, WhatsApp and payments, hosting it properly and supporting it. We start with a paid audit that says what to replace, what to integrate and what to leave alone.
Do you sell or support hardware?
No. We build, integrate, host and support software. For hardware and networking we can recommend local partners we have worked with.
Can you take over a system built by another vendor?
Yes, after an assessment. We review the code, infrastructure and documentation, tell you honestly what we find, and take it on under a support agreement if it is workable.
Do you handle GST, e-invoicing and Tally?
Yes. GST-compliant documents, e-invoice and e-way bill integration and Tally Prime integration are standard in the business systems we build.
Where is your office?
Third floor, Oberon Mall, Padivattom, Edappally, Kochi 682024. Engineers work on site at client premises across Ernakulam for discovery, migration and go-live.
What does managed support cost?
Scope drives the number, so the honest answer comes after a short discovery rather than before it. What we commit to in advance is that the quote is fixed for the agreed scope, that there are no surprise extras, and that we tell you when a cheaper route would serve you better.
Do you work with businesses outside Kochi?
Yes. We support businesses across Kerala and India, with on-site work where it is needed and remote delivery between visits.
What does a systems audit cost and what do we get?
You get a system map, a trace of how orders, invoices and customers move, a risk review of hosting, backups, security and compliance, and a costed roadmap of what to replace, integrate and leave alone. It is yours whether or not we do the work.
Can you build our website as part of the same engagement?
Yes. Websites and stores are built as part of the business system, so enquiries land in the CRM with their source and orders update stock and produce GST invoices. They are supported under the same agreement as everything else.
Do you use AI in the systems you build?
Where it removes real work: document extraction, forecasting, enquiry assistants in Malayalam and English, and exception handling. It is built on your data with human review until accuracy justifies removing it, and never added for the sake of a proposal.
How quickly can you start?
An audit can usually begin within two weeks of agreement. Project timelines depend on the roadmap, but the first improvement is typically live within eight to twelve weeks of the audit.
Related Services
Talk to Infynix About IT Services in Kochi
Tell us what you are trying to grow and we will tell you honestly whether we are the right people for it.
3rd Floor, Oberon Mall, Padivattom, Edappally, Kochi, Kerala 682024+91-99959-11173 · office@infynixsolutions.ae